Returns and Refunds
Returns and Refunds
Products purchased from PinkKimberley.com.au may be exchanged or returned for refund within 30 days of delivery.
Product Condition Requirements
All returns are subject to a quality assurance inspection before they are accepted. A full refund will be given under the following conditions:
Only new products can be returned. The merchandise must be unused, in original condition, and returned in the original packaging with all original certificates included.
The merchandise must not be damaged, worn or used.
The merchandise must precisely match product data records.
All original Certificate(s) must be returned with the merchandise.
Original sales receipt must accompany returned merchandise (otherwise we will only offer an exchange).
Custom made orders are not eligible for a return (please contact us as we treat it on a case by case basis).
If for any reason, your product is faulty, reach out to our team for assistance.
Return Methods
Returns can be made via:
By Mail/Post: Return shipping is at the cost of the customer. Customers are responsible for organising their own return shipping, including packaging materials, shipping labels, and postage. It is recommended to insure the package during transit.
In-Person Returns: Items may be returned to our head office in Sydney if purchased through our website. Products purchased from our website cannot be returned to our stockists.
Restocking Fee
Our restocking fee is at no cost to the customer.
Return Options
We offer the following options for returns:
Full Refund: When all return conditions are met and original receipt is provided.
Exchange: Customers can exchange items provided the product being swapped is in original/sellable condition. If the original receipt is not available, we can only offer an exchange.
Refund Processing Time
Once the returned item is deemed unworn and in original condition, refunds will be processed within 10 days. After processing, it typically takes an additional 3-5 business days for the refund to appear in your account, depending on your financial institution.
Refund Method
Refunds will be issued in the same method by which it was received, meaning the original form of payment via Funds (Wire) Transfer, Bank Transfer, Credit Card, GemVisa/LatitudePay or ZipPay. In the event of a refund, approved refunds will reflect the amount of the transaction as mentioned on the invoice provided by SGA. We will not refund any local taxes, customs or duties paid in the country of import by international customers.
Extended Holiday Returns
During the Christmas gifting season, all orders placed from November 14th through to December 26th are eligible for our money back guarantee until the 31st of January. Shop in peace knowing that you're fully covered if you or your partner is unsure about our jewellery!
Returns Process
Please contact us at our [Contact Us Page] or email us at contact@pinkkimberley.com.au to start your return.
It is the responsibility of the customer to insure the merchandise against loss in transit & prepay all freight and handling charges.
SGA is not responsible for any merchandise that it does not actually receive, or that is not returned in accordance with the terms mentioned above.